Principal In-Service Program Manager (ISPM) (Surveillance)

Location: Phoenix, AZ, United States; on-site

Company

Designs, engineers, and manufactures certified avionics systems for safety-critical commercial and military aviation, including TCAS, Mode S transponders, ADS-B, and integrated surveillance solutions.

What you will do

• Own the strategy, execution, operational performance, and lifecycle health of an in-service surveillance product family.
• Act as the P&L owner, managing bookings, revenue, gross margin, cash performance, costs, and delivery commitments.
• Lead field performance, customer support, sustainment planning, production support, repairs, and spares activities.
• Drive cross-functional resolution of OEM and in-service issues through containment, corrective action, communication, and closure.
• Manage obsolescence mitigation, redesign priorities, and customer communication across engineering, supply chain, operations, and finance.
• Lead customer reviews and coordinate engineering, quality, finance, contracts, sales, operations, and supply chain on sustaining and upgrade opportunities.

Requirements

• Bachelor’s degree in Business, Engineering, Technical Management, or a related discipline.
• 10+ years of progressive program, product line, or business leadership experience in aerospace, avionics, or a similarly regulated technical industry.
• Experience owning business performance for fielded products, including margin management, customer support, production support, and cross-functional issue resolution.
• Strong financial acumen covering revenue, gross margin, cost management, forecasting, and business cases.
• Executive communication, customer engagement, program planning, risk management, performance monitoring, and recovery execution skills.
• Ability to lead through influence in a matrixed organization and apply continuous improvement, lifecycle governance, and structured problem-solving methods.

Nice to have

• MBA or an advanced degree in Business, Engineering, or Technical Management.
• Experience with avionics, surveillance systems, or safety-critical aerospace products serving OEM and aftermarket customers.
• Experience in obsolescence management, repair strategy, spares planning, or sustaining engineering.
• PMP or equivalent program management certification.

Culture & Benefits

• Work in a highly regulated, safety-critical aviation environment.
• Collaborate across engineering, operations, supply chain, quality, customer support, finance, and sales.
• Employment includes pre-employment substance abuse testing and background checks where permitted by law.
• The workplace is drug-free and participates in E-Verify.