Customer Service Technician (Telecom)

Location: Prescott, Arkansas, United States; field-based work within assigned geographic service areas

Company

hirify.global provides high-speed internet connections and customer service while upgrading copper networks to fiber optic infrastructure across rural markets in the Midwest and South.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including wiring and equipment.
• Maintain and repair outside plant facilities within assigned service areas.
• Climb poles, handle ladders, dig and bury cable, access utility holes, and locate buried telephone cables.
• Support other technical personnel and direct customer-facing work and sales referrals.
• Follow safety rules and work varying shifts, including mandatory overtime, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Ability to complete service technician boot camp training covering POTS/DSL installation and repair, cable splicing, basic transmission, air pressure, and HSI installation.
• Ability to work aloft, in confined spaces, and outdoors in all weather conditions and at various hours.
• Ability to handle 28-foot extension ladders weighing up to 75 pounds and utility access hole covers weighing up to 150 pounds.
• Basic computer skills, including Microsoft Office, and the ability to distinguish facility colors.
• Valid driver’s license, satisfactory driving record, dependable attendance, active listening, problem-solving, and teamwork skills.

Nice to have

• Previous customer-facing telecommunications operations technician experience.
• Basic electricity training or certification.
• ADSL installation and repair experience.
• A+ or Network+ certification.

Culture & Benefits

• Full-time position in a union-represented bargaining unit; union membership or dues may be required under the applicable agreement.
• Medical, dental, vision, and life insurance.
• Employee assistance program and 401(k) plan with company match.
• Paid time off and additional voluntary benefits.
• Inclusive workplace committed to equal opportunity and reasonable accommodation.