Customer Experience Account Manager (AI)

Location: Remote; customer travel of up to 25% may be required. The company is remote-first, with offices in San Francisco and New York.

Company

Healthcare technology company building an AI workflow automation platform that helps hospitals, health systems, pharmacies, and payors reduce manual work, improve compliance, and unlock revenue.

What you will do

• Monitor account health, analyze usage and ROI, lead business reviews, and visit customers on-site.
• Serve as the primary customer contact from implementation kickoff and build long-term relationships.
• Oversee implementations for new use cases and coordinate back-end configuration with technical teams.
• Identify and pursue contract expansion opportunities based on customer needs.
• Set standards for clear customer communication and improve internal communication about accounts.
• Lead data-driven optimizations to improve customer outcomes and scale customer processes.

Requirements

• 3+ years of experience in Account Management, Customer Success, Enterprise Sales, Management Consulting, or a related field, ideally in SaaS or healthcare technology.
• Experience managing customer relationships, driving adoption, meeting retention goals, and growing accounts.
• Experience with CRM and customer success platforms such as Salesforce.
• Ability to analyze data and translate it into ROI calculations, decisions, and recommendations.
• Experience leading projects across multiple stakeholders while meeting deadlines.
• Clear written and verbal communication, strong organization, independent prioritization, and a customer-first approach.

Nice to have

• Early-stage startup experience.
• Familiarity with healthcare regulations and programs such as HIPAA, 340B, and Prior Authorization.
• BA/BS degree.

Culture & Benefits

• Mission-driven environment focused on improving healthcare operations and supporting in-need patient populations.
• Collaboration with experienced leaders and opportunities for professional growth.
• Full medical, dental, and vision insurance, with family participation.
• 401(k) with a company match of 50% of the first 3% contributed.
• Equity for full-time employees and unlimited paid time off.
• Daily lunch stipend, wellness stipend, commuter benefits for San Francisco and New York employees, and paid parental leave.