Customer Success Manager (SaaS)

Location: Remote, United States; willingness to travel up to 20% for customer meetings and strategic planning sessions.

Salary: $68,000–$85,000 per year

Company

hirify.global develops end-to-end SaaS solutions and AI-powered tools for nonprofit organizations and corporate customers to increase social impact.

What you will do

• Own retention targets, forecast renewal likelihood, and identify account risks early.
• Build and maintain renewal account plans covering goals, stakeholders, whitespace, and risks.
• Lead adoption meetings, business reviews, and executive business reviews tailored to operational and executive audiences.
• Create and track documented success plans that connect product usage with customer goals, outcomes, ROI, and expansion opportunities.
• Monitor customer health and adoption trends, executing mitigation plans for at-risk accounts.
• Act as the primary account contact and collaborate with Product, Sales, and Support to deliver a unified customer experience.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar strategic customer-facing role.
• Ability to independently manage a complex book of business and make sound decisions amid ambiguity.
• Experience building success plans, reporting outcomes, forecasting renewal risk, and using customer health data.
• Excellent written and verbal communication skills, including the ability to lead business reviews and communicate with director and executive stakeholders.
• Ability to manage multiple priorities in a dynamic, mission-driven environment.
• Must be authorized to work in the United States; current or future employment sponsorship is not available.

Nice to have

• Experience supporting nonprofit programs.

Culture & Benefits

• Inclusive and equitable environment focused on meaningful social impact.
• Opportunity to contribute to AI-powered tools addressing real-world challenges.
• Comprehensive benefits supporting health, well-being, and professional growth.
• Additional total rewards may include bonuses, incentives, equity, and other benefits.