Director, Site Reliability Operations (AI-enabled Cloud Operations)

Location: Remote in the United States or hybrid, with hybrid preferred. Travel up to 20% domestically and internationally.

Company

hirify.global develops intelligent automation and cloud-native software to transform pharmacy and nursing care.

What you will do

• Build and lead a global Site Reliability Operations organization supporting 24×7 production cloud services.
• Own production operations, monitoring, event management, alert triage, operational escalation, and service health management.
• Lead major incident management, executive and customer communications, service restoration, and post-incident improvement.
• Establish operational readiness standards, including runbook validation, playbook development, monitoring validation, and disaster recovery readiness.
• Drive automation and AI-assisted operations through intelligent alerting, self-healing workflows, automated runbooks, ChatOps, and predictive operations.
• Govern operational processes, service levels, risk reviews, metrics, and strategic managed service provider performance.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a master’s degree is preferred.
• 12+ years of experience in cloud operations, production operations, NOC, SRE, IT operations, or related disciplines.
• 7+ years of progressive leadership experience managing managers and operational teams.
• Experience leading 24×7 global production operations organizations.
• Strong knowledge of cloud-native architectures, observability platforms, incident management, and operational governance.
• Experience driving operational transformation through automation and process improvement, with strong executive communication and crisis leadership skills.

Nice to have

• Experience building modern Site Reliability Operations or cloud operations organizations.
• Experience with AIOps, observability platforms, and operational analytics.
• Expertise with ITIL, Incident Management, Problem Management, and Change Management frameworks.
• Experience supporting regulated healthcare, SaaS, or enterprise cloud platforms.
• Experience managing strategic managed service providers.

Culture & Benefits

• Global, distributed operations model with follow-the-sun coverage.
• Culture centered on ownership, accountability, operational discipline, continuous improvement, and customer focus.
• Close partnership with Site Reliability Engineering, Cloud Platform Engineering, Cloud Security, Product Engineering, Technical Support, and executive leadership.
• Opportunity to develop operational leaders and shape a modern AI-enabled cloud operating model.