Director – End User Services (AI)

Location: Seattle, United States

Annual base pay: $176,000–$264,000

Company

hirify.global develops cybersecurity and application delivery solutions that help organizations create, secure, and operate applications.

What you will do

• Lead global Service Desk, Onsite Support, Executive Support, and Site Services teams.
• Deliver seamless 24/7 technical assistance for remote and office-based employees across all regions.
• Oversee the end-to-end lifecycle of end-user hardware and software, including procurement, provisioning, retirement, and sustainable practices.
• Establish global service levels, operating rhythms, performance reporting, and follow-the-sun support operations.
• Transform support through AI, automation, self-service knowledge, and simplified workflows.
• Manage vendors, contracts, investment decisions, risk mitigation, and executive reporting on employee experience and service health.

Requirements

• 10+ years of IT operations experience, including 5+ years in senior leadership roles managing global End User Services or Employee Experience teams.
• Experience supporting a global workforce of 7,000+ employees across AMER, EMEA, and APCJ.
• Experience operating 24/7 follow-the-sun support models across cultures and time zones.
• Advanced ServiceNow experience, including automation, reporting, and service optimization.
• Strong operational data analysis, storytelling, executive communication, judgment, and stakeholder influence skills.
• Bachelor’s or Master’s degree in Information Systems or equivalent experience is preferred.

Culture & Benefits

• Human-first, high-performance working culture focused on empathy, transparency, accountability, and inclusion.
• Opportunity to build and mentor a diverse global team.
• Benefits may include incentive compensation, bonuses, restricted stock units, and employee benefits.
• Focus on continuous improvement, innovation, operational excellence, and employee productivity.