9 часов назад
Manager of Information Technology
120 000 - 160 000$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager of Information Technology (IT Operations): Elevating helpdesk and systems administration into a proactive, process-driven internal service organization with an accent on people leadership, roadmap ownership, operational rigor, and security-minded systems thinking. Focus on automating audit-ready onboarding and offboarding, improving authentication and access management, leading migrations and security initiatives, and establishing measurable IT operations.
Location: Remote, anywhere in the US; mandatory all-company meetings several times a year and required team travel as necessary, with up to 15 days of travel per year.
Salary: $120,000–$160,000 base salary per year, depending on experience.
Company
provides integrated software, curated learning content, and expert services that help organizations develop human and AI capabilities through workforce change.
What you will do
- Lead and coach the helpdesk and systems administration organization, developing a proactive internal IT service function.
- Own the IT project roadmap, prioritization process, and cross-functional initiatives such as migrations, security improvements, and system rollouts.
- Establish a structured, automated, documented, and audit-ready employee onboarding and offboarding program.
- Improve helpdesk SLAs, ticket workflows, project intake, documentation, productivity metrics, and operational KPIs.
- Own application authentication and access management standards, prioritizing automation for critical systems.
- Manage vendor relationships, evaluate vendor performance and risk, and create disaster recovery processes for critical systems.
Requirements
- Demonstrated experience building systems, driving alignment, and creating measurable impact at scale.
- Experience leading and developing IT teams, including coaching, ownership design, workload visibility, and career development.
- Experience managing IT roadmaps, cross-functional projects, migrations, security improvements, and system rollouts.
- Ability to design process-driven operations with measurable improvements in onboarding, offboarding, service quality, and accuracy.
- Security-minded systems thinking, including authentication, access management, automation, and disaster recovery.
- Must be based in the US and able to travel for company meetings and team needs.
Culture & Benefits
- Remote-first work environment with mandatory all-company meetings several times a year.
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off, paid volunteer time, and paid time off dedicated to learning and professional growth.
- 401(k) matching and incentive stock options.
- Employee Resource Groups and an inclusive workplace focused on diversity and belonging.
- Hands-on use of AI tools across the company, supported by training and responsible-use guardrails.
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