Patient Financial Counselor (Oncology)

Location: TNO - Skyline, Nashville, Tennessee, United States; onsite

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Educate patients about insurance coverage, benefits, deductibles, copayments, coinsurance, and estimated out-of-pocket costs.
• Assess patients' ability to pay and collect balances due before treatments and procedures.
• Provide counseling on payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
• Review financial assistance applications using Federal Poverty Levels and established policies, obtain signatures, and route applications to the appropriate teams.
• Set up and maintain payment arrangements, document account activity in electronic medical record and practice management systems, and refer patients to social services when appropriate.
• Coordinate scheduling, treatment, billing, and financial counseling needs with front office, clinical, and patient accounting staff.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 3 years of experience in financial counseling and/or accounts receivable collections, preferably in an oncology healthcare setting.
• Expertise in insurance policies and regulations related to medical billing.
• Working knowledge of government and managed care benefit structures, clinic procedures, medical practice, and medical terminology.
• Excellent written and verbal communication, customer service, collaboration, problem-solving, prioritization, and time-management skills.
• Strong knowledge of Windows-based applications such as Word, Excel, and Outlook.

Nice to have

• Bachelor's degree.
• Medical oncology or radiation oncology experience.

Culture & Benefits

• Values-driven culture focused on improving the lives of people living with cancer and other diseases.
• Patient interactions are conducted compassionately and with strict confidentiality.
• Full-time onsite work with attendance as an essential job function.
• Work follows standardized management policies and procedures.