Patient Services Coordinator

Location: Onsite at the 1609 Hospital Parkway clinic in Bedford, Texas, United States. Full-time, Monday through Friday, 8:30 a.m.–5:00 p.m.

Company

Community oncology provider delivering evidence-based cancer care through clinics across Texas and supporting the advancement of community-based patient care.

What you will do

• Greet patients, visitors, and family members; check in patients and notify clinical staff of arrivals.
• Provide, collect, review, and file patient paperwork while updating demographic and insurance information.
• Collect co-pays and balances, issue receipts, and check patients out after examinations.
• Register and schedule appointments, provide appointment instructions, and reschedule cancellations or missed visits.
• Answer, screen, and route calls and messages accurately to appropriate clinical or administrative personnel.
• Maintain patient charts, forms, office supplies, and an orderly lobby while following confidentiality and HIPAA requirements.

Requirements

• High school diploma or equivalent required.
• Computer proficiency and working knowledge of Microsoft Outlook, Word, and Excel required.
• Level 2 requires at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• Senior level requires at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
• Required e-learning courses must be completed within 90 days of starting the position.
• Ability to work onsite in Bedford, Texas, interact frequently with patients and staff, and occasionally lift or move up to 30 pounds.

Nice to have

• Receptionist or office experience for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling procedures.

Culture & Benefits

• Work within a community-based oncology care environment focused on evidence-based treatment.
• Follow organizational compliance standards, the Code of Ethics, and shared values.
• Reasonable accommodations may be available for qualified individuals with disabilities.