Avionics Technical Support Engineer (Aftermarket)

Location: On-site in Bengaluru, India; international travel to customer sites and Acron facilities may be required.

Company

hirify.global designs, engineers, and manufactures certified avionics systems for commercial and military aviation, supporting operators, OEMs, and maintenance providers through aftermarket technical expertise and lifecycle sustainment.

What you will do

• Provide timely technical support for customer inquiries involving flight recorders, electronic standby instruments, SATCOM, TCAS, TAWS, and related avionics systems.
• Troubleshoot and diagnose product issues while documenting customer interactions and support cases in Salesforce.
• Collaborate with engineering teams on reliability reviews, failure-mode trends, root cause analysis, and corrective actions.
• Support continuous improvement by applying automation and AI to diagnostics, maintenance workflows, reporting, response time, and uptime.
• Prepare service bulletins and technical documentation, and assist with customer training on installation, maintenance, and repair.
• Contribute to proposals, quotations, product support agreements, presentations, and on-site customer support.

Requirements

• Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience.
• 2–5 years of experience in technical support, avionics, or a related field.
• Basic knowledge of digital electronics and RF systems; familiarity with avionics systems is preferred.
• Strong analytical, troubleshooting, verbal, written communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Office and Salesforce.
• Experience using automation and AI tools, with a continuous improvement mindset and willingness to learn.

Nice to have

• Experience supporting commercial avionics products or working with airline, OEM, MRO, or aviation customers.
• Familiarity with flight recorders, electronic standby instruments, SATCOM, TCAS, TAWS, or related systems.
• Experience preparing technical documentation, service bulletins, or customer training materials.
• Exposure to reliability analysis, root cause investigations, corrective actions, aviation maintenance practices, and global time-zone collaboration.

Culture & Benefits

• Work in a regulated, safety-critical aviation environment.
• Collaborate across engineering, operations, quality, customer support, and global teams.
• Participate in continuous improvement initiatives focused on quality, execution speed, response time, and system availability.
• International travel to customer sites and company facilities may be part of the role.