Customer Success Executive

Location: Szczecin, Poland; remote work options are available, with possible national and international travel.

Salary: PLN 59,800–85,200 yearly.

Company

NIQ Brandbank provides digital product content solutions for brands, retailers, and wholesalers as part of hirify.global.

What you will do

• Provide daily customer support to Polish clients through Freshdesk, including onboarding and ongoing service assistance.
• Support delivery of the core service and respond to customer queries within defined SLAs.
• Deliver customer training sessions and help clients maximize the value of the service.
• Work with local sales teams and internal departments to resolve issues and complete ad hoc tasks.
• Drive customer satisfaction, address feedback, and contribute to NPS and renewal targets.
• Travel nationally and internationally when required.

Requirements

• 2–3 years of professional experience in customer service, ideally in a B2B environment.
• Native Polish and good English skills.
• Experience using customer support tools; Freshdesk experience is relevant to the role.
• Good knowledge of MS Office.
• Strong listening, communication, organizational, time-management, and prioritization skills.
• Ability to collaborate across departments and perform against customer satisfaction and success KPIs.

Culture & Benefits

• Flexible working hours and remote work options.
• Dynamic, diverse, and open working environment with global e-commerce clients.
• Internal training, structured onboarding, and access to LinkedIn Learning and Degreed.
• Private medical coverage, life insurance, Multisport card, and employee assistance program.
• Volunteer time off, charity opportunities, staff events, and peer-to-peer recognition.