Technical Support Application Analyst (SQL)

Location: Remote, Kraków, Poland. Rotational shifts include nights, weekends, and public holidays; travel up to 10% is required.

Salary: 82,000–122,000 PLN annually, plus an annual performance bonus and long-term incentives.

Company

hirify.global builds AI-powered, cloud-based legal data intelligence software for litigation, investigations, regulatory inquiries, and other high-stakes legal work.

What you will do

• Provide technical support to technical and non-technical customers through phone and email.
• Diagnose, troubleshoot, repair, and debug complex software and networked systems.
• Use SQL tools to run basic queries and investigate application issues.
• Create, monitor, update, escalate, and resolve support tickets while meeting service-level agreements.
• Maintain accurate activity and interaction records in Salesforce.
• Partner with senior support colleagues and other product teams to resolve customer incidents.

Requirements

• Experience in customer support and direct client communication by phone and email.
• Experience troubleshooting complex technical issues.
• Experience with SQL and the Windows platform.
• Ability to learn company products, services, SQL applications, and support tools.
• Strong customer service, documentation, organization, and communication skills.
• Flexibility to work scheduled rotational shifts, including nights, weekends, public holidays, and possible on-call coverage.

Culture & Benefits

• Work on distributed, cloud-native systems processing large volumes of data.
• Contribute to AI-powered legal technology used in high-stakes matters.
• Collaborate in a culture focused on knowledge sharing and continuous improvement.
• Benefits include competitive compensation, paid time off, parental leave, and an equity program.