Customer Development Representative II (SaaS)

TL;DR

Customer Development Representative II (SaaS): Managing maintenance and subscription renewals for networking and security solutions with an accent on customer retention and account expansion. Focus on analyzing account data for upsell opportunities and leveraging AI-powered analytics to optimize go-to-market outcomes.

Location: Remote or Hybrid (Must be based in Poland)

Salary: 51,800 - 75,460 PLN

Company

hirify.global provides cloud-first networking and security solutions that protect 70% of the Fortune 500.

What you will do

• Manage the full lifecycle of maintenance and subscription renewals to meet or exceed sales targets.
• Analyze account reviews and meetings to create practical proposals for expansion, upsell, and tech refresh.
• Act as a trusted advisor to customers, identifying and resolving issues through cross-functional collaboration.
• Deliver RKO presentations to technical buyers to validate purchase value and identify growth opportunities.
• Educate customers on end-of-life (EOL) events to execute early platform migration motions.
• Apply AI to campaign measurement, forecasting, and segmentation to improve decision speed and marketing impact.

Requirements

• Must be based in Poland.
• 4+ years of experience in customer success or account management.
• 3+ years of service renewals experience with an emphasis on channel partners.
• Fluency in English and German is required.
• Proficiency with Salesforce and Microsoft Excel.
• Experience with SaaS applications, deployments, and cloud migration.

Culture & Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, leadership workshops, and career-mobility programs.
• Inclusive environment with a "No Jerks" policy and global employee resource groups.
• 16 paid volunteer hours per year and a Company Match Charitable Giving Program.
• Modern offices equipped with EV charging and healthy snacks.