Customer Development Representative II (Cybersecurity)

Location: Remote or hybrid in Poland; office location listed as Warsaw

Salary: PLN 133,700–194,810, plus eligibility for the company bonus plan and possible additional incentive compensation

Company

hirify.global provides cloud-first networking and security solutions used by organizations including 70% of the Fortune 500.

What you will do

• Manage maintenance and subscription renewals, including quote generation, validation, auditing, and closure.
• Analyze account reviews and customer meetings to identify expansion, upsell, cross-sell, and technology-refresh opportunities.
• Build trusted relationships with customers, encourage product adoption and retention, and align solutions with business goals.
• Deliver RKO presentations to technical buyers and educate eligible customers about end-of-life events and early refresh options.
• Collaborate with Sales, Legal, Finance, Technical Support, channel partners, and customer development teams to resolve issues and improve engagement.
• Apply AI-powered analytics to campaign measurement, forecasting, segmentation, attribution, and go-to-market decisions.

Requirements

• 4+ years of experience in customer success or account management.
• 3+ years of service renewals experience, preferably in a channel-focused environment.
• Expert knowledge of service business concepts, including co-termination, service terms, and terms and conditions.
• Experience working with internal and external customers in a multi-tier channel environment.
• Proficiency with Excel and Salesforce, plus experience with SaaS applications, deployments, and cloud migration.
• Fluency in English and German required. Strong organizational, consulting, project management, and time management skills are expected.

Nice to have

• Bachelor's degree.
• Ideas and experience related to SaaS user adoption and customer churn mitigation.

Culture & Benefits

• Flexible work options with comprehensive health coverage and generous paid time off.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours annually, employee resource groups, and an inclusive collaboration policy.
• Modern offices with EV charging, healthy snacks, hackathons, game nights, and culture celebrations.
• Charitable Giving Program with company matching.