Customer Care Specialist

Location: Remote within the United States; listed locations include Metairie, Orlando, Chicago, Charlotte, Memphis, Dallas, Phoenix, Seattle, and Grand Rapids. Ability to travel up to 25% is required.

Salary: $20.61–$25.76 per hour.

Company

hirify.global is a Fortune 500 business-to-business distribution, logistics services, and supply chain solutions company headquartered in Pittsburgh and founded in 1922.

What you will do

• Research and resolve discrepancies between hirify.global purchase orders and supplier invoices with limited supervision.
• Process offsetting transactions, including inventory cost adjustments and historical corrections to customer billings.
• Act as a supplier invoice resolution subject matter expert for Sales and Operations.
• Coordinate with Sales, Operations, Inventory Management, and Accounts Payable to resolve payables issues and communicate outcomes.
• Organize and manage a high volume of discrepancies across multiple branches and escalate issues to field management when needed.

Requirements

• High school diploma or equivalent required; an associate degree or college diploma is preferred.
• At least 1 year of related experience required; 3 years preferred.
• Strong attention to detail, time management, prioritization, and problem-solving skills.
• Effective verbal and written communication and the ability to work professionally in a diverse environment.
• Computer literacy, including Microsoft Word, Excel, and email.
• Ability to work under pressure and handle people sensitively, tactfully, and diplomatically.

Nice to have

• At least 1 year of experience with Oracle or another integrated financial system.
• Accounting knowledge, including income statements, general ledger accounts, balance sheets, sales, and margins.
• Strong Microsoft Excel experience.
• Associate degree or college diploma.

Culture & Benefits

• Remote work arrangement with travel of up to 25%.
• Benefits for eligible employees may include paid time off, medical, dental, and vision coverage.
• Retirement savings plans may be available for eligible employees.
• Workplace culture centered on teamwork, respect, inclusion, and employee development.