IT & Support Lead (Microsoft 365)

Location: Sacramento, California, United States

Salary: $80,000–$85,000 per year

Company

hirify.global Management Services provides organizational support and operational services, with this role focused on internal IT support and implementation operations.

What you will do

• Serve as the primary escalation point for complex Tier II and Tier III support issues across desktops, laptops, mobile devices, applications, accounts, networking, and 4insite platforms.
• Coordinate daily ticket distribution, workload balancing, support metrics, and operational reporting.
• Coach and mentor support technicians, deliver training, review ticket quality, and maintain documentation standards.
• Coordinate client onboarding, site profiling, hardware deployment, mobile implementations, technical readiness, and post-implementation support.
• Oversee mobile device and IT asset lifecycles, including MDM configuration, deployment, inventory reconciliation, and equipment recovery.
• Maintain SOPs, knowledge articles, technical documentation, and training materials while supporting continuous improvement initiatives, on-call coverage, and occasional business travel.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 4–6 years of progressive IT support, implementation, or systems administration experience.
• Experience supporting enterprise mobile devices, MDM platforms, and end-user technologies.
• Advanced troubleshooting skills across Windows, Microsoft 365, Active Directory, mobile devices, networking, and enterprise applications.
• Strong IT service management, ticketing, communication, organization, customer service, analytical, and problem-solving skills.
• May be required to hold a valid driver’s license; supervisory responsibilities include hiring, training, work assignment, performance evaluation, and problem resolution.

Nice to have

• Previous experience mentoring or leading technical teams.
• CompTIA A+, Network+, or Security+ certification.

Culture & Benefits

• Comprehensive benefits packages are offered.
• Collaborative environment focused on technical guidance, knowledge sharing, and continuous improvement.
• Equal employment opportunity workplace with accommodations available for individuals with disabilities.