Referral & Resource Specialist (Behavioral Health)

Location: Candidates must reside in Massachusetts, New Hampshire, Connecticut, Rhode Island, or New York. The role is virtually full-time but requires in-person training and candidates must live within a reasonable commuting distance of the posting locations. Training takes place Monday–Friday, 10:00 a.m.–6:00 p.m. EST; shifts include varied first, second, and third shifts, including weekends.

Salary: $24.27–$41.60 per hour for positions in New York and Massachusetts.

Company

hirify.global is a Fortune 25 healthcare company focused on improving lives and communities and simplifying healthcare.

What you will do

• Answer inbound calls, texts, and chats from people who may be experiencing a behavioral health crisis.
• Conduct safety screenings and assessments to determine the presence and acuity of risk.
• Use caller information to identify needs and develop an immediate action plan collaboratively.
• Document interactions accurately and on time according to established criteria.
• Connect individuals with appropriate services and provide follow-up to confirm access.
• Coordinate with agencies, organizations, and personal support systems while maintaining regulatory compliance.

Requirements

• High school diploma or equivalent.
• At least one year of behavioral health experience, or at least six months of direct crisis experience involving screenings and assessments, or an equivalent combination of education and experience.
• Knowledge of behavioral health social services and insurance systems.
• Understanding of how factors such as race, ethnicity, gender identity, sexual orientation, disability, socioeconomic status, and trauma affect mental health experiences.
• Residency in Massachusetts, New Hampshire, Connecticut, Rhode Island, or New York and availability for required in-person training are required.

Nice to have

• BS or BA in mental health or another human services field.
• Two years of direct experience supporting people who need behavioral health services.
• Call center experience.
• Suicide or crisis line support experience.
• Bilingual abilities.

Culture & Benefits

• Virtual full-time work with required in-person onboarding and skill-development sessions.
• 24-hour call center operating 365 days per year.
• Medical, dental, vision, disability, life insurance, and wellness benefits.
• Paid holidays, paid time off, 401(k) matching, stock purchase plan, and incentive programs.
• Financial education resources and professional growth opportunities.