PreAccess Manager

Location: Onsite at Baystate Health facilities in Springfield, Massachusetts; current permanent U.S. work authorization required

Salary: $80,000–$105,000 per year, plus eligibility for annual incentive compensation and benefits.

Company

hirify.global partners with healthcare organizations to improve growth, operational performance, clinical outcomes, and patient experiences.

What you will do

• Lead and coordinate PreAccess operations, including registration, insurance verification, financial clearance, authorization, admitting, and financial counseling.
• Coordinate daily workflows and support appropriate second-shift coverage, staffing plans, schedule adherence, and resource allocation.
• Monitor performance metrics, identify operational trends, reduce denials, and implement process improvements.
• Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
• Coach, mentor, onboard, and develop staff while supporting performance management and employee relations.
• Collaborate with Patient Access leadership, Baystate Health stakeholders, and hirify.global partners to resolve escalated operational and patient-related issues.

Requirements

• Current permanent U.S. work authorization.
• Bachelor’s degree and at least 3 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Analytical, organizational, communication, collaboration, and problem-solving skills, with the ability to manage competing priorities.
• Proficiency in Microsoft Office and patient access systems; ability to support 24/7 operations and participate in on-call coverage as needed.

Culture & Benefits

• Onsite work within a collaborative managed-services model supporting Baystate Health.
• Medical, dental, and vision coverage.
• Wellness programs and annual incentive compensation eligibility.
• Focus on operational excellence, continuous improvement, employee engagement, and patient-first outcomes.