Operations Manager - Legal

Location: Phoenix, AZ; hybrid schedule with 3 days onsite and 2 days remote after the 90-day probation period or another agreed arrangement. Schedule: 8:00 a.m.–5:00 p.m., with flexibility required.

Salary: USD 83,000–87,000 per year.

Company

hirify.global, through Williams Lea, provides global business support services including administrative support, document production, presentation design, and marketing and communications services, particularly for legal, financial, and professional services organizations.

What you will do

• Lead contracted operations and ensure service delivery meets client, contract, quality, and service-level requirements.
• Manage the full employee lifecycle, including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Build a high-performing team through communication, coaching, cross-training, and workforce planning.
• Use workflow-management data and Engage outputs to manage staffing, workflows, quality, performance, and client reporting.
• Drive continuous improvement, resolve escalated issues, and communicate risks and proposed solutions to clients and management.
• Manage account finances and client relationships, including P&L reviews, labor allocations, invoicing, budgeting, client service reviews, and account-growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• Over 5 years of experience and a proven record as a people leader in a customer-service-intensive environment.
• At least 2 years of successful financial management experience, including understanding decisions that affect P&L.
• At least 2 years of people-management experience covering the employee lifecycle and manager self-service systems.
• Experience delivering and managing complex or multi-service client solutions and improving difficult or underperforming accounts.
• Strong client-service, organizational, decision-making, confidentiality, deadline-management, and Microsoft Office skills.

Culture & Benefits

• Health insurance options covering medical, dental, vision, and prescription drugs.
• 401(k) retirement savings plan with employer match.
• Paid time off, paid parental leave, life insurance, and short- and long-term disability coverage.
• Healthcare and dependent-care flexible spending accounts, domestic partner coverage, and commuter benefits.
• Legal assistance, employee assistance program, and additional employee discounts and perks.
• Equal employment opportunity and a drug-free workplace with pre-employment background and drug screening.