Associate Customer Care Professional (Financial Services)

Location: Remote work with a private, secure, distraction-free workspace, reliable power, hard-wired ethernet internet, and minimum internet speeds of 30 Mbps download and 10 Mbps upload. Training runs Monday through Friday from 8:00 a.m. to 4:30 p.m. CST; after training, the full-time schedule is Monday through Friday between 9:30 a.m. and 6:00 p.m. CST.

Salary: $23.46 per hour, with an equivalent starting annual salary of $48,796.

Company

hirify.global provides financial services focused on helping people achieve financial clarity and live meaningful, balanced, and generous lives.

What you will do

• Handle client calls from the initial greeting through problem resolution without relying on scripts.
• Build rapport with callers from diverse backgrounds and gather relevant information.
• Navigate multiple systems while communicating complex solutions clearly and positively.
• Prioritize call quality and first-call resolution while minimizing processing time and after-call work.
• Develop expertise in annuities, health insurance, life insurance, mutual funds, and beneficiary claims.
• Contribute to quality initiatives, focus groups, roundtables, recruiting activities, and new service launches.

Requirements

• High school diploma or equivalent experience; post-secondary education is preferred.
• Experience with complex customer interactions from support through resolution.
• Customer service, financial services, or insurance experience is preferred.
• Ability to adapt to change and contribute to continuous improvement in a fast-paced environment.
• Ability to pass a criminal background check.
• Must maintain a private, secure, distraction-free remote workspace with reliable power, ethernet-connected internet, and required connection speeds.

Culture & Benefits

• Up to four weeks of structured training and onboarding with mentoring from a designated onboarding partner.
• Monthly coaching, career advancement programs, and stretch opportunities.
• Career Progression program with potential quarterly hourly wage increases during the first year.
• Medical, vision, and dental coverage, plus 401(k) matching up to 6% and a pension plan.
• Four weeks of PTO, paid holidays, volunteer time off, and corporate gift matching.
• No nights or weekends.

Hiring process

• Complete the application and a self-paced job skills assessment.
• The assessment must be completed within 48 hours of receiving the invitation.
• The assessment takes approximately 45 minutes and is administered through Modern Hire.