Bilingual Client Service Liaison (Customer Support)

Location: Permanent work from home; Monday–Friday, 8:30 AM–5:00 PM Eastern Time Zone (Buffalo, NY), 40 hours per week.

Company

hirify.global connects candidates with client companies and provides support through the recruitment and placement process.

What you will do

• Serve as the primary client contact by phone and email.
• Handle inbound inquiries and make proactive outbound follow-up calls in English and Spanish.
• Communicate clearly, professionally, and empathetically to support a positive client experience.
• Record client communications, updates, and key details accurately in the firm's database.
• Collaborate with internal teams and provide general administrative support across firm functions.

Requirements

• Full fluency in English and Spanish, written and verbal, is required.
• Proven customer service experience, preferably in a client-facing environment.
• Comfort and confidence spending a significant part of the workday on the phone.
• Excellent verbal communication skills and a warm, professional phone manner.
• Strong organizational skills and the ability to manage overlapping responsibilities collaboratively.
• No prior legal experience is required; full on-the-job training is provided.

Culture & Benefits

• Full-time independent contractor role with permanent work-from-home arrangements.
• Health insurance coverage is available for eligible locations.
• Monday–Friday schedule aligned with Eastern Time.
• Immediate hiring opportunity.

Hiring process

• Complete the application assessment questions, technical check, and voice recording.
• Hourly pay is established based on performance during the application process.
• Applications with all required components receive priority review.