HVAC Technical Support (HVAC)

Location: In-office at the Bedford Plant in Bedford, Pennsylvania, United States

Salary: $65,000–$80,000 base annually, negotiable based on experience, plus an additional monthly bonus based on productivity and profits.

Company

hirify.global manufactures commercial kitchen ventilation systems and integrated HVAC equipment, including fans, heaters, ductwork, and related systems.

What you will do

• Handle technical support calls from internal and external service technicians, installers, customers, and sales staff.
• Provide post-sales equipment troubleshooting and applications assistance by phone and email.
• Look up, identify, and process parts orders received by phone and email.
• Document call outcomes in job service notes and follow up on inquiries to support job completion and customer satisfaction.
• Provide submittal drawings, wiring diagrams, installation recommendations, and other technical information as requested.
• Approve and process warranty orders and complete special projects or training assigned by management.

Requirements

• At least five years of HVAC or electrical knowledge; commercial or industrial experience is preferred.
• Ability to thoroughly read electrical schematics.
• Strong customer service and problem-solving skills.
• Ability to work under pressure, multitask, and communicate professionally both verbally and in writing.
• Computer proficiency.
• Applicants must be legally authorized to work in the United States.

Culture & Benefits

• Continuous education opportunities, product-specific training, and company-developed technical videos.
• Collaborative, decentralized, fast-moving work environment with an open-door leadership policy.
• Medical, dental, and vision insurance.
• Disability and life insurance, 401(k) with employer match, paid holidays, and paid time off based on tenure.
• Flexible spending account, tuition reimbursement, tenure awards, employee referral bonus program, and relocation assistance.