Technical Development Specialist (HVAC)

Location: Tulsa, OK, United States. Full-time work across office, manufacturing, warehouse, construction, and customer-site environments; regular travel to customer locations and field projects is required.

Company

hirify.global supports HVAC equipment, technical service, warranty, commissioning, and field issue resolution activities.

What you will do

• Act as the lead technical resource for escalated customer, service, warranty, and field-support issues.
• Lead investigations into complex equipment failures, recurring field issues, and critical customer concerns.
• Provide day-to-day technical guidance, coaching, and mentoring to Technical Support Specialists and service personnel.
• Coordinate with Engineering, Manufacturing, Quality, Product Management, Sales, and Service teams on corrective actions and product improvements.
• Review complex warranty claims, repair authorizations, replacement recommendations, and service requests.
• Develop troubleshooting procedures, service bulletins, knowledge-base articles, training materials, and support policies.

Requirements

• High school diploma or equivalent.
• 8+ years of experience in HVAC, refrigeration, controls, field service, technical support, commissioning, warranty administration, or a related technical environment.
• Expert knowledge of HVAC equipment, refrigeration, controls, electrical systems, and mechanical systems.
• Advanced troubleshooting, root cause analysis, technical investigation, and cross-functional coordination skills.
• Ability to read engineering drawings, specifications, control logic, wiring diagrams, and technical manuals.
• Ability to travel regularly, access rooftops and mechanical rooms, work around industrial hazards, lift up to 50 lbs, and use required PPE.

Nice to have

• Associate degree in Applied Science, Engineering Technology, HVAC Technology, Electronics, Mechanical Technology, or a related field.
• Industry-recognized HVAC, controls, refrigeration, or technical certifications.
• Experience as a technical mentor, project lead, or subject matter expert.

Culture & Benefits

• Safety-sensitive role with strict adherence to safety protocols.
• Regular interaction with customers, contractors, distributors, service providers, engineers, and cross-functional internal teams.
• Work includes customer support, training activities, startup assistance, warranty investigations, and service improvement initiatives.
• Exposure to HVAC equipment, electrical systems, moving machinery, varying weather conditions, heights, noise, dust, and other mechanical hazards during field work.