Lead Technical Support Specialist (HVAC)

Location: Tulsa, OK, United States. Full-time work across office, manufacturing, warehouse, construction, and customer-site environments; regular travel and field visits are required.

Company

hirify.global develops and manufactures HVAC equipment requiring technical support, field service, commissioning, and warranty administration.

What you will do

• Lead escalated customer, service, warranty, and field-support investigations involving complex equipment failures and recurring issues.
• Provide day-to-day technical guidance, coaching, and assistance to Technical Support Specialists and service personnel.
• Coordinate workload priorities and cross-functional problem solving with Engineering, Manufacturing, Quality, Product Management, Sales, and Service.
• Review complex warranty claims, repair authorizations, replacement recommendations, and service requests.
• Conduct field inspections, startup and commissioning support, root-cause investigations, and customer issue-resolution visits.
• Develop troubleshooting procedures, service bulletins, knowledge-base articles, training materials, and continuous-improvement initiatives.

Requirements

• High school diploma or equivalent.
• 8+ years of experience in HVAC, refrigeration, controls, field service, technical support, commissioning, warranty administration, or a related technical environment.
• Expert knowledge of HVAC equipment, refrigeration, controls, electrical systems, and mechanical systems.
• Advanced troubleshooting, root-cause analysis, technical investigation, and cross-functional coordination skills.
• Ability to read engineering drawings, specifications, control logic, wiring diagrams, and technical manuals.
• Ability to travel regularly, work safely at customer and industrial sites, access rooftops and mechanical rooms, lift up to 50 lbs, and use required PPE.

Nice to have

• Associate degree in applied science, engineering technology, HVAC technology, electronics, mechanical technology, or a related field.
• Industry-recognized HVAC, controls, refrigeration, or technical certifications.
• Experience as a technical mentor, project lead, or subject matter expert.

Culture & Benefits

• Functional leadership and technical influence without typical direct supervisory responsibility.
• Frequent collaboration with customers, contractors, distributors, service providers, engineers, and internal cross-functional teams.
• Exposure to operational HVAC equipment, electrical systems, moving machinery, industrial environments, and varying field conditions.
• Safety-sensitive work requiring heightened safety awareness and adherence to company policies and PPE requirements.