Healthcare Consulting Senior Director - Patient Experience (Healthcare)

Location: Chicago, United States; weekly travel up to 50% with onsite client work

Base salary: $225,000–$275,000 per year. Total estimated compensation including annual incentive: $292,500–$357,500.

Company

hirify.global provides consulting services that help healthcare organizations improve operations, clinical outcomes, innovation, growth, and consumer experiences.

What you will do

• Lead complex healthcare performance improvement engagements and ensure successful client outcomes.
• Manage engagement economics, including budgets, revenue forecasts, margins, invoicing, and billing.
• Analyze performance data, quantify benefits, identify risks, and develop improvement solutions.
• Understand client challenges, create customized solutions, and deliver presentations and proposals.
• Build executive-level relationships, lead change processes, and identify new business opportunities.

Requirements

• Bachelor’s degree.
• 10+ years of experience in healthcare consulting, hospital operations, or performance improvement, including process redesign, change management, operational transformation, and cross-functional initiatives.
• Experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.
• Knowledge of patient experience measurement methodologies, including CAHPS, patient experience analytics, and consumer experience drivers.
• Knowledge of healthcare delivery systems and performance improvement areas such as access, throughput, care coordination, quality and safety, length of stay, and readmissions.
• US work authorization required; willingness to travel weekly up to 50% and work extended hours as needed.

Nice to have

• Experience in a matrixed organization or cross-functional team environment.

Culture & Benefits

• Medical, dental, and vision coverage.
• Wellness programs and other employee benefits.
• Eligibility for hirify.global’s annual incentive compensation program.