Analyst II, Product Technical Support (Fintech)

Location: POL WRO 12 FLR4, Wrocław, Poland

Salary: 93,150.00–121,095.00 PLN annual

Company

hirify.global provides fintech platforms and services for global financial institutions.

What you will do

• Own the triage, investigation, and timely resolution of client queries in line with service level agreements.
• Validate tickets and ensure investigations include relevant logs, JSON files, and environment details.
• Investigate issues across logs, data feeds, APIs, and client configurations, including scenario replication.
• Manage the full ticket lifecycle in JIRA, including updates, time tracking, prioritization, escalation, and client communication.
• Collaborate with engineering, product, and knowledge teams on troubleshooting, implementations, releases, and client onboarding.
• Improve support workflows while building strong relationships with enterprise financial-services clients.

Requirements

• Financial Markets experience, including Capital Markets, is essential.
• Strong knowledge of financial-services regulatory frameworks, including regulatory change, compliance, and governance requirements, is highly desirable.
• Experience supporting or implementing enterprise software in a client-facing environment.
• Strong technical capability, including configuring and deploying components for troubleshooting and client support.
• Client management experience in complex, demanding organizations.
• Proactive problem-solving, analytical, written, and verbal communication skills.

Culture & Benefits

• Opportunities to make an impact in fintech.
• Personal and professional learning opportunities.
• Inclusive and diverse work environment.
• Resources to support community involvement.
• Competitive salary and benefits.