Technical Support Application Analyst (LegalTech)

Location: Lesser Poland, Poland; remote/hybrid with 8-hour shifts scheduled within 6am-12am CEST

Salary: 82,000–122,000 PLN, plus annual performance bonus and long-term incentives

Company

hirify.global builds AI-powered legal data intelligence software that helps law firms, corporations, and government agencies manage complex information for litigation, investigations, regulatory inquiries, and data breach responses.

What you will do

• Create, maintain, categorize, update, escalate, and resolve customer support tickets.
• Respond to client questions, problems, and work requests by phone and email.
• Use SQL applications and tools to run basic queries and investigate application issues.
• Develop in-depth knowledge of hirify.global products and services and share that knowledge with customers.
• Partner with senior team members and other product verticals to troubleshoot and resolve complex incidents.
• Maintain accurate Salesforce records, monitor service-level agreements, and report important issues to management.

Requirements

• Experience in customer or technical support, including direct client communication by phone and email.
• Experience troubleshooting complex issues and maintaining a client-focused approach.
• Experience with SQL and the Windows platform, or the initiative to develop SQL skills.
• Flexibility to work an 8-hour shift within 6am-12am CEST in Poland, including early or late shifts and possible on-call coverage.
• Ability to meet customer service and technical support metrics and follow detailed ticket-management procedures.
• Availability to travel 10% of the time.

Culture & Benefits

• Flexible remote and hybrid work arrangements.
• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Two week-long company breaks per year and additional time off.
• Training investment program, long-term incentive program, and annual performance bonus.