Technical Support Specialist (Talent Pool) (Fintech)

Location: Fully remote; locations listed as Cyprus Hub, Riga Hub, Vilnius Hub, and Warsaw Hub

Company

hirify.global builds Open Banking solutions that enable faster, safer, and more seamless payments from customers to merchants' bank accounts.

What you will do

• Support company clients during integrations with hirify.global's functionality.
• Control integration quality and perform testing.
• Maintain the integration FAQ and assist with integration documentation.
• Support system operations and help investigate technical issues.

Requirements

• At least 2 years of technical support experience.
• Knowledge of HTTP and client-server architecture.
• Ability to investigate and troubleshoot issues using logs.
• Knowledge of SQL and NoSQL databases.
• Fluent Russian and English at B2 level or higher.

Nice to have

• Knowledge of Postman, Kibana, Azure, or Microsoft .NET.
• Experience with Git, ticketing systems such as Jira or Freshdesk, and Datadog.

Culture & Benefits

• Fully remote work with virtual events, online sessions, local meet-ups, and company-wide events.
• Training, course, and certification coverage.
• Company-provided hardware and a home-office setup budget.
• Paid time off and a dedicated wellbeing budget for fitness, mental health support, massages, or similar activities.

Hiring process

• CV review followed by a 30-minute HR screening call.
• Interview with the Technical Support Team Lead.
• Final conversation with the HR Director and CPO.