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5 часов назад

Tier 2 Support Engineer (iGaming)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Poland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Tier 2 Support Engineer (iGaming): Delivering technical assistance to operators and partners by diagnosing and resolving production issues with an accent on system monitoring, log analysis, and incident management. Focus on maintaining high service standards, collaborating with DevOps and development teams, and ensuring system reliability in a regulated gaming environment.

Location: Warsaw, Poland (Onsite). Must be authorized to work in Poland without visa sponsorship.

Company

hirify.global is a global leader in online real-money gaming technology, providing content and platforms for iLottery, iGaming, and sports betting.

What you will do

  • Deliver Tier 2 technical assistance to operators and partners via Zendesk and email.
  • Diagnose and resolve production issues by analyzing logs, alerts, and system behavior.
  • Configure production and pre-production systems in collaboration with DevOps and development teams.
  • Investigate issues related to video broadcasting technologies.
  • Maintain technical documentation and runbooks.
  • Escalate complex issues to Engineering/DevOps with clear technical context.

Requirements

  • Must be authorized to work in Poland on a full-time basis without visa sponsorship.
  • Proven experience in Tier 2/L2 technical support within software, SaaS, or gaming environments.
  • Solid understanding of computer networks (TCP/IP, ports, protocols) and Linux-based systems.
  • Experience with ticketing systems (Jira/Confluence) and operational dashboards.
  • Strong problem-solving mentality with the ability to work calmly under pressure during live incidents.
  • Clear, structured written communication skills.

Nice to have

  • Experience with monitoring and alerting tools like Grafana and Prometheus.
  • Basic DevOps exposure and experience with automation or scripting.

Culture & Benefits

  • Opportunity to work with a world leader in gaming entertainment.
  • Robust benefits package.
  • Global career development opportunities.
  • Collaborative environment focused on innovation and player experience.

Hiring process

  • Mandatory background screening and regulatory approvals, including criminal background checks and fingerprinting.
  • Potential registration with gaming regulatory authorities as a condition of employment.

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