International Account Coordinator

Location: Easton, Pennsylvania, United States; onsite, full time

Company

hirify.global provides products and services for international customers and industrial markets.

What you will do

• Respond to internal and external customer inquiries by telephone, email, and chat.
• Process quotes and orders accurately and within required timelines.
• Prepare and distribute customs and export documentation, including commercial invoices, certificates of origin, and shipping instructions.
• Analyze and resolve customer requests and problems using established procedures.
• Build customer relationships, support product selection, and identify potential sales leads.
• Report unresolved customer or system issues and contribute to process improvements.

Requirements

• Bilingual English and Spanish communication skills required.
• At least three years of customer service experience and/or hirify.global product knowledge.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Proficiency with QlikView or Qlik Sense.
• Strong attention to detail, organization, communication, problem-solving, and multitasking skills.
• Flexibility to work occasional overtime and make infrequent overnight business trips.

Nice to have

• Bachelor’s degree in any field.
• Project management and analytical skills.

Culture & Benefits

• Customer-focused work within the Customer Care organization.
• Collaboration across departments and organizational functions.
• Opportunities to support projects and varied customer care responsibilities.