Bilingual Client Retention Specialist (Spanish)

Location: Remote

Base pay range: $19–$21 USD

Company

hirify.global provides individualized financial hardship programs and technology-supported solutions to help clients work toward becoming debt-free.

What you will do

• Educate clients about the financial hardship debt program, including its benefits, process, and available options.
• Handle primarily inbound phone calls and provide a high-quality customer service experience through multiple communication tools.
• Listen empathetically, deescalate upset clients, and address concerns about their financial situation and program experience.
• Use the CRM system to review client information and maintain accurate records of interactions and program progress.
• Assess clients’ financial situations and develop customized solutions that support their financial goals.
• Meet or exceed retention targets and earn commissions based on retention performance.

Requirements

• Bilingual Spanish is required.
• Experience in retention, sales, or collections.
• High school diploma or equivalent; an associate’s or bachelor’s degree is a plus.
• Ability to manage high call volumes in a fast-paced environment while remaining calm under pressure.
• Strong negotiation, deescalation, communication, active listening, troubleshooting, and problem-solving skills.
• Tech savvy, with proficiency in CRM systems and the ability to multitask, prioritize, and manage time effectively.

Culture & Benefits

• Uplifting, collaborative environment focused on community, connection, inclusion, and belonging.
• Health, dental, and vision programs with considerable employer contributions for eligible full-time employees.
• Generous paid time off, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities and career development and training.