Associate II - ECC Enterprise Support Bilingual-Spanish (Remote in USA)

Location: Remote in the USA; listed location: Memphis, TN. Schedule: 11:30 a.m.–8:00 p.m., with possible evenings, weekends, and peak fundraising seasons.

Company

hirify.global is the fundraising and awareness organization for St. Jude Children’s Research Hospital, supporting its mission to cure childhood cancer and other life-threatening diseases.

What you will do

• Build relationships with donors, volunteers, and supporters through phone, email, chat, text, and social media.
• Support and coach individuals and teams throughout their fundraising journeys, including goal setting and motivation.
• Resolve questions and issues while delivering a seamless donor experience.
• Educate supporters about St. Jude’s impact and encourage engagement with events, campaigns, and giving opportunities.
• Provide culturally relevant support and communication in Spanish.
• Monitor feedback, identify improvement opportunities, and share insights about donor engagement.

Requirements

• At least one year of experience in customer service, sales, or a call center environment.
• Fluency in both English and Spanish, spoken and written, is required.
• Excellent verbal and written communication skills across phone, email, chat, text, and social media.
• Strong multitasking, time management, and organizational skills.
• Comfort with Microsoft Office, CRM systems, and social media tools.
• High school diploma or equivalent; ability to work independently and collaboratively.

Culture & Benefits

• Mission-driven work supporting children and families through St. Jude.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with a 7% employer contribution.
• Paid time off, maternity and paternity leave, infertility treatment support, and adoption assistance.
• Education assistance and enterprise learning and development opportunities.