Client Service Professional - 401K

Location: Phoenix, Arizona, United States. Full-time onsite work is required during the training program, followed by a hybrid schedule. Availability is required Monday-Friday for shifts between 6:30am and 8:00pm local Arizona time. The office is located at 2423 E. Lincoln Drive, Phoenix, AZ. New-hire training begins October 26, 2026.

Salary: USD $26.01 per hour, with eligibility for bonus or incentive opportunities.

Company

hirify.global is a financial services company supporting clients and participants in managing their financial futures.

What you will do

• Answer inbound calls from employer-sponsored retirement and 401(k) plan participants.
• Listen actively, take ownership of client inquiries, and resolve problems.
• Explain plan features and retirement products in a clear, consultative manner.
• Guide participants toward informed financial decisions using integrated systems and resources.
• Deliver accurate, empathetic service while collaborating with a supportive team.

Requirements

• Strong passion for helping participants and creating positive client experiences.
• Clear communication, trust-building, empathy, accuracy, and thoroughness.
• Confident problem-solving, openness to feedback, and a growth mindset.
• Ability to adapt to change and work effectively as part of a team.
• Ability to work full time onsite during training and then follow a hybrid schedule in Phoenix.
• Availability for Monday-Friday shifts between 6:30am and 8:00pm local Arizona time.

Nice to have

• Previous customer service or client relationship experience.
• Bachelor’s degree or higher.
• Spanish bilingual skills for supporting a broader client base.

Culture & Benefits

• Structured training, on-the-job learning, and individual coaching.
• 401(k) with company match and employee stock purchase plan.
• Health, dental, and vision insurance.
• Paid vacation, volunteering time, parental leave, and family-building benefits.
• Tuition reimbursement and a 28-day sabbatical after five years of service for eligible positions.