IT Support Specialist (Cybersecurity)

Location: Draper, Utah, United States

Base pay range for other U.S. cities and states: $51,400–$75,350 annually.

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect people, data, and AI workflows across email, cloud, and collaboration tools.

What you will do

• Provide operational support for operating system releases, upgrades, service packs, bug fixes, security updates, and system changes.
• Build and deploy PC and Mac systems for new hires and collect equipment from departing employees.
• Troubleshoot hardware, software, and user issues in person, through Zoom or Microsoft Teams, and via Jira Service Desk.
• Communicate issue status to customers and IT management while maintaining accurate tickets, logs, and documentation.
• Coordinate with cross-functional IT teams on network implementation, hardware and software requirements, and best practices.
• Track inventory, tag assets, organize IT storage, and support urgent or high-volume requests, including on-call coverage.

Requirements

• 1–2 years of IT experience, with demonstrated ability to work effectively as part of a team.
• Experience supporting both Mac and Windows systems.
• Knowledge of PC hardware architecture, desktop applications, antivirus, VPN, imaging, backup software, and basic networking equipment.
• Strong customer service, interpersonal, written, and oral communication skills in English.
• Ability to lift 50 pounds and manage multiple priorities in a fast-paced production environment.
• Bachelor’s degree or related work experience; ITIL Foundation, CompTIA or A+, and Microsoft certifications are preferred.

Nice to have

• ITIL Foundation certification.
• CompTIA or A+ certification.
• Microsoft certifications such as MCSA or MCSE.

Culture & Benefits

• Flexible work environment and comprehensive benefits package.
• Competitive compensation with potential variable compensation and/or equity.
• Flexible time off, two paid Wellbeing Days, and two paid Volunteer Days annually.
• Annual wellness and community outreach days.
• Career development, recognition, and global collaboration opportunities.
• Three-week Work from Anywhere option.

Hiring process

• Submit an application with supporting information.
• Accommodation is available during the application or interview process upon request.