Desktop Support Engineer - FL

Location: Onsite with the customer in Fort Lauderdale, Florida, United States

Company

IT Services organization supporting commercial and federal clients with workplace technology and technical support.

What you will do

• Diagnose and resolve hardware, software, network, mobile-device, and AV issues across Windows, macOS, iOS, and Android environments.
• Provide premium onsite and remote IT support for senior executives, VIP users, board meetings, conferences, and high-profile events.
• Manage collaboration and productivity tools, including Microsoft Teams, Zoom, Slack, Microsoft 365, and Google Workspace.
• Configure and support conference-room systems, high-end AV equipment, digital displays, VPN access, mobile device management, and security protocols.
• Maintain VIP device inventories, coordinate upgrades and replacements, and manage incidents and requests in ServiceNow.
• Coordinate escalations with the Service Delivery Manager, vendors, internal teams, and customer security teams.

Requirements

• 5+ years of experience in IT support, workplace technology, or a related field.
• Experience supporting C-level executives, high-profile clients, and administrative assistants in enterprise corporate environments.
• Expertise in Windows, macOS, iOS, and Android, with strong knowledge of networking, VPNs, and enterprise security practices.
• Experience with ITSM and remote troubleshooting tools, including ServiceNow or Jira.
• Exceptional customer service, communication, problem-solving, and high-pressure response skills.
• Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.

Nice to have

• Familiarity with AV systems, video conferencing solutions, and executive meeting-room technology.

Culture & Benefits

• Premium, personalized IT concierge support for VIP users.
• Work involving commercial and federal client environments.
• Focus on proactive maintenance, cybersecurity education, data protection, and secure device management.