Customer Success Manager (SaaS)

Location: Remote, work from home position; main office in Commerce Township, Michigan

Company

hirify.global is a fast-paced software development company building hirify.global Workplace business solutions as a small, fast-growing, startup-like SaaS company.

What you will do

• Own the full post-sale customer lifecycle, including onboarding support, account development, renewals, and expansion planning.
• Lead renewal and retention activities by identifying risks, reinforcing value, aligning executives, handling pricing discussions, and executing renewals on time.
• Identify and drive upsell and expansion opportunities across new use cases, departments, and evolving customer needs.
• Manage relationships with key stakeholders, decision-makers, executive sponsors, customers, and resellers across a portfolio of 1,000+ organizations.
• Forecast renewals and expansion opportunities in HubSpot and meet or exceed renewal and expansion revenue targets.
• Help define Customer Success processes, playbooks, best practices, and the long-term structure of the Customer Success function.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a revenue-adjacent client-facing role.
• Proven success owning renewals, upsells, and customer retention in a SaaS environment.
• Experience managing a large and diverse customer portfolio, including complex organizations.
• Comfort leading executive-level conversations about value, ROI, renewals, and expansion, with strong commercial instincts.
• Experience working with complex, configurable, or technical software solutions.
• Exceptional written, verbal, and presentation skills, plus strong organizational and analytical skills with consistent follow-through.
• Experience collaborating cross-functionally with Sales, Engineering, and Support.
• Hands-on CRM experience; HubSpot is strongly preferred. Familiarity with Asana, G-Suite, and Microsoft Office is required.
• Ability to work independently with minimal supervision in a fast-paced, evolving environment.

Nice to have

• Experience working with channel partners, integrators, or resellers.
• Prior experience in the security or workplace technology industry.
• Experience onboarding and training customers on highly configurable SaaS platforms.

Culture & Benefits

• Remote, work-from-home position with a flexible working schedule.
• Collaborative, challenging environment with opportunities to develop skills and take ownership.
• Competitive base salary plus commission and performance-based bonuses.
• Two weeks of paid time off, increasing with tenure, plus 8–10 paid holidays annually.
• 401(k) with company matching and health, dental, and vision insurance.

Hiring process

• Apply by emailing a resume and cover letter to hr@hirify.global.com with the subject “Customer Success Manager”.