Customer Success Manager (SaaS)

Location: Remote, United States; main office in Commerce Township, Michigan.

Company

hirify.global is a fast-paced software development company providing hirify.global Workplace SaaS business solutions.

What you will do

• Own the post-sale customer lifecycle, including onboarding support, account development, renewals, and expansion planning.
• Manage renewal strategy, identify churn risks, reinforce customer value, and execute renewals on time.
• Identify and drive upsell and expansion opportunities across new use cases, departments, and customer needs.
• Build relationships with stakeholders, decision-makers, executive sponsors, and resellers while conducting account reviews and success planning.
• Forecast renewals and expansion opportunities in HubSpot and meet renewal and expansion revenue targets.
• Help establish Customer Success processes, playbooks, and best practices in collaboration with Sales, Support, Engineering, and leadership.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a revenue-adjacent client-facing role.
• Proven experience owning renewals, upsells, and customer retention in a SaaS environment.
• Experience managing a large and diverse customer portfolio, including complex enterprise accounts.
• Comfort leading executive-level discussions about value, ROI, renewals, and expansion.
• Experience with complex, configurable, or technical software and cross-functional work with Sales, Engineering, and Support.
• Hands-on CRM experience; HubSpot is strongly preferred. Familiarity with Asana, G-Suite, and Microsoft Office is also expected.

Nice to have

• Experience with channel partners, integrators, or resellers.
• Experience in the security or workplace technology industry.
• Experience onboarding and training customers on highly configurable SaaS platforms.

Culture & Benefits

• Remote work-from-home position with a flexible working schedule.
• Competitive base salary plus commission and performance-based bonuses.
• Two weeks of paid time off, increasing with tenure.
• Eight to ten paid holidays per year.
• 401(k) with company matching and health, dental, and vision insurance.

Hiring process

• Submit a resume and cover letter by email to hirify.global.