Customer Experience Manager (Cloud Security)

Location: Hybrid in Austin, US

Company

hirify.global operates a global network that protects and accelerates websites and Internet applications through performance, security, and connectivity services.

What you will do

• Manage the customer lifecycle from onboarding through retention, expansion, and contract renewal.
• Act as a trusted advisor and demonstrate the business value and ROI of hirify.global solutions.
• Build long-term success plans, lead business reviews and renewal meetings, and maintain accurate weekly forecasts.
• Own renewal negotiations and maximize retention and growth across an existing customer portfolio.
• Analyze customer usage data to identify upsell and cross-sell opportunities.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to resolve customer issues and communicate product needs.

Requirements

• At least 3 years of experience in Customer Success, Account Management, Inside Sales, or Field Sales.
• At least 2 years of industry experience; cloud security or performance experience is preferred.
• Bachelor’s degree or other professional qualifications.
• Strong understanding of computer networking and how the Internet works; network security knowledge is a plus.
• Experience with project management, account portfolio planning, cloud implementation, prioritization, SaaS retention, and value-driven sales.
• Excellent problem-solving skills and the ability to manage multiple deals simultaneously.

Nice to have

• Experience in cloud security and/or performance industries.
• Knowledge of network security.

Culture & Benefits

• AI-native, iterative work culture focused on curiosity, practical problem-solving, and continuous improvement.
• Flexible paid time off covering vacation and sick leave.
• Benefits supporting healthcare expenses, caregiving, and long-term financial planning.
• Eligibility to participate in hirify.global’s equity plan.
• An in-person interview at a hirify.global office or hub may be required at the offer stage.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• The position may involve access to information protected by U.S. export control laws; an offer may depend on authorization to receive controlled technology without export-license sponsorship.