Customer Experience Manager (French Speaking)

Location: Lisbon, Portugal (Hybrid)

Salary: €53,000 - €73,000 per year (estimated)

Company

hirify.global builds and operates a global network that protects and accelerates internet applications.

What you will do

• Manage the full customer lifecycle from onboarding through renewal, acting as a trusted advisor for product adoption and success.
• Own retention and growth for a book of business, driving renewals, forecasting, and deal execution.
• Negotiate and structure renewal contracts aligned to customer objectives, using pricing strategy to create win-win outcomes.
• Analyze customer usage data to identify upsell/cross-sell opportunities and communicate business value.
• Collaborate with Sales and cross-functional teams (Product, Engineering, Support, Marketing) to resolve customer issues and submit feature requests.
• Use generative AI and AI analytics to draft renewal communications, synthesize review data, automate CRM/forecast updates, and trigger lifecycle alerts.

Requirements

• Minimum 3 years of experience in Customer Success/Account Management or Inside/Field Sales.
• Fluency in French.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of (or willingness to learn) computer networking and how the internet works; cloud security and/or performance industry experience preferred.
• Experience with SaaS retention and value-driven sales processes.
• Ability to manage and prioritize multiple competing portfolio demands.

Culture & Benefits

• Incentive compensation eligibility under hirify.global’s Sales Compensation Plan.
• Equity plan eligibility.
• Final offer includes time exemption aligned with applicable law and collective bargaining agreements.
• AI is used to improve workflows and accelerate customer outcomes.

Hiring process

• Interview process may include an in-person interview at a hirify.global office or hub during the offer stage.