Operations Specialist

Location: Madrid, Spain; on-site

Company

hirify.global is building a connected restaurant management system that integrates sales, reservations, kitchen preparation, payments, inventory, staffing, and related data in one platform.

What you will do

• Run restaurant onboarding, including training, connection, and implementation with restaurant teams.
• Resolve merchant problems on-site while supporting live restaurant operations.
• Support restaurants after go-live and help ensure long-term value from the product.
• Identify opportunities to improve operational processes, materials, and systems.
• Build strong merchant relationships and support customer growth.
• Identify product and process gaps and communicate them to product, engineering, and central operations teams.

Requirements

• 2–4 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations.
• Strong communication skills, including proactive customer contact and expectation management.
• Ability to structure multiple priorities and solve problems creatively.
• Curiosity about the product and willingness to become an expert in the hirify.global system.
• Comfort working in fast-paced hospitality and startup environments.
• Professional ability to work in both English and Spanish.

Nice to have

• Interest in data, process improvement, and automation.

Culture & Benefits

• Startup equity.
• Flexible time off.
• Team events.
• Competitive salary.
• Flexible working hours aligned with merchant needs while maintaining a healthy work-life balance.
• AI is used to improve writing, analysis, product development, and operational efficiency.