Customer Solutions Engineer (AI)

Location: Spain; eligibility to work in Spain required. Remote and hybrid work options are available, with an office in Barcelona.

Company

hirify.global is an AI Agent platform that helps businesses build interactive conversational experiences for customer engagement, lead qualification, workflow automation, and support across Web and WhatsApp.

What you will do

• Resolve complex customer inquiries and troubleshoot APIs, custom embeds, integrations, and product configuration issues.
• Lead technical discovery, validate project feasibility, scope end-to-end solutions, and estimate delivery effort.
• Build and maintain custom integrations and automations using JavaScript, APIs, Cloudflare, Pipedream, n8n, and external platforms.
• Report product bugs, identify recurring customer issues, and share feedback with Product and Engineering.
• Create technical documentation, internal tools, automations, analytics, and reporting to improve team efficiency.
• Collaborate with Sales and Customer Success on customer projects, pre-sales support, technical content, and use-case demonstrations.

Requirements

• 3+ years of experience in Support Engineering, Solutions Engineering, or a similar technical customer-facing role.
• Strong knowledge of SaaS, APIs, enterprise integrations, HTTP requests, API documentation, third-party services, automations, and data flows.
• Working knowledge of HTML, CSS, and JavaScript for adapting lightweight front-end components and customizing embedded experiences.
• Experience with dashboards, internal tools, and process documentation.
• Strong organization, prioritization, ownership, and communication skills in a fast-changing environment.
• Fluent English and Spanish, plus eligibility to work in Spain.

Nice to have

• Fluency with AI tools and their practical application in daily work.
• Experience independently designing and building products, tools, or projects end-to-end.
• Experience supporting Sales and Customer Success teams in a SaaS environment.

Culture & Benefits

• Remote and hybrid work culture with a flexible schedule.
• Open vacation policy, flexible holidays, and 26 days of paid vacation plus one birthday day.
• Training budget and English and Spanish lessons.
• Transport ticket and flexible compensation through Cobee by Pluxee.
• International, collaborative work environment and referral bonus.

Hiring process

• CV screening and HR interview.
• Challenge and team meeting interview.
• Founders interview.