Account Success Manager (Software Sales)

Location: Spain; hybrid-based role with travel and visits to client sites as required

Company

hirify.global develops Earth sciences technology that helps organisations understand the underground, manage critical mineral resources, design infrastructure, source renewable energy, and reduce environmental impact.

What you will do

• Build and maintain customer relationships to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training with internal specialists and track outcomes.
• Monitor customer health, product usage, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers, Product, Technical Specialists, and Support teams on account planning and issue resolution.
• Document customer interactions and prepare usage reports and adoption insights in the CRM.
• Identify expansion and renewal opportunities and communicate them to the Senior Account Manager.

Requirements

• At least 5 years of industry experience.
• Fluent Spanish and English are essential.
• Ability to understand hirify.global’s solution portfolio and engage with technical and non-technical stakeholders.
• Strong customer-outcome focus, communication, influencing, problem-solving, and relationship-building skills.
• Ability to manage complex account portfolios, competing priorities, and customer engagement activities.
• Technical proficiency sufficient to guide customers and frame solution pathways.

Culture & Benefits

• Collaborative culture focused on customer value, ownership, open communication, and continuous improvement.
• Flexible working and a paid day each year for volunteering.
• Employee share purchase plan in most locations.
• Continuous learning, career growth opportunities, recognition programs, engagement events, and wellbeing resources.
• Office-based community activities and regular team events.