Agentic Customer Success Manager (AI)

Location: Barcelona, Spain; hybrid

Company

hirify.global provides trusted data products, analytics technology, and AI agents that help organizations transform complex data into actionable insights.

What you will do

• Manage a large customer portfolio and drive retention, renewals, expansion, and product adoption.
• Analyze customer data and health signals to identify trends and at-risk accounts.
• Design targeted interventions that increase engagement and reduce churn.
• Build scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.
• Help customers realize value from hirify.global cloud and client-managed products.
• Measure program effectiveness and refine the customer engagement strategy.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or another customer-facing role.
• Working knowledge of SaaS products and confidence using data and analytics platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment and build relationships across a large customer portfolio.
• Fluent English required; additional languages are an advantage.

Nice to have

• Experience with hirify.global products or comparable BI and analytics platforms.
• Additional language skills.

Culture & Benefits

• Career progression pathways from Associate CSM to Principal CSM.
• Mentoring programs and opportunities to take on greater responsibility.
• International, flexible, and diverse work environment.
• Culture focused on innovation, technology, collaboration, and openness.
• Additional days for personal development and giving back.