Customer Care Specialist (Hospitality)

Location: Barcelona, Spain. Work arrangement: on-site.

Company

hirify.global provides a platform that helps independent hoteliers and property owners run their businesses.

What you will do

• Provide customer support through chat, phone, and email.
• Guide hoteliers through the platform and improve their product knowledge.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering.
• Build customer relationships that support satisfaction, loyalty, and retention.
• Analyze recurring feedback and collaborate with Product, Engineering, and Customer Success to improve support processes.
• Stay current with product features and updates to provide accurate guidance.

Requirements

• Native French with strong written and verbal English.
• At least one year of experience in a customer-facing role, such as chat, phone, or email support.
• Strong customer orientation and the ability to adapt communication to different customer profiles.
• Structured problem-solving skills, empathy, composure under pressure, and strong organization.
• Ability to manage multiple open cases, work autonomously, and collaborate effectively across teams.

Nice to have

• Fluent Spanish.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Stock options with a progressive vesting schedule.
• Comprehensive health insurance and flexible benefits for meals, childcare, transportation, and training.
• On-demand salary access and a book allowance with access to a shared team library.
• International team representing more than 35 nationalities in a major European technology hub.