Customer Care Representative with German

Location: Warsaw, Poland; on-site

Monthly gross compensation: PLN 7,083.30–14,700.00

Company

hirify.global provides electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for equipment, buildings, and critical processes.

What you will do

• Process customer orders accurately and efficiently in ERP systems.
• Act as the main contact for assigned customers and manage inquiries by phone and email.
• Maintain customer master data, pricing information, contracts, agreements, and related documentation.
• Support quotation preparation, follow-up, customer onboarding, account setup, and supplier registrations.
• Coordinate order-related activities with Sales, Logistics, Finance, and Customer Care teams.
• Track shipments, communicate delivery statuses, and identify opportunities for automation and process standardization.

Requirements

• At least 2 years of experience in customer service, sales support, administration, or business operations.
• Bachelor’s degree or equivalent experience preferred.
• Fluency in German and English required.
• Strong attention to detail, data accuracy, organization, and time management.
• Customer-focused, proactive, collaborative, and comfortable with repetitive transactional processes.
• Proficiency in Microsoft Office and ability to learn ERP systems and digital tools quickly.

Nice to have

• Experience with ERP or CRM systems.
• Experience in a customer-oriented environment.
• Additional language skills.

Culture & Benefits

• Work in a global organization with international operations and career opportunities.
• Values include innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Comprehensive private healthcare, including dental coverage.
• Retirement pension plan, employee stock purchase plan, and reward and recognition program.
• Fully funded language courses, study subsidies, holiday contributions, and canteen or meal passes.