Customer Service Agent with Finnish

TL;DR

Customer Service Agent with Finnish (Customer Operations): Providing customer support across calls and emails for credit lines, onboarding, invoices, payments, disputes, and account services with an accent on case ownership, accurate request routing, and multilingual communication. Focus on managing high-volume customer cases, resolving system and billing issues, and escalating requests according to procedures and SLAs.

Location: Hybrid work model in Gdynia, Poland

Company

A global intelligent operations and transformation provider using domain expertise, AI-powered platforms, and analytics to support clients across multiple industries.

What you will do

• Handle customer service cases received through email and phone.
• Support credit line requests, increases, status inquiries, onboarding, validation calls, card activities, and special projects.
• Manage invoice authorizations, billing requests, invoice processing, disputes, account changes, merchant reimbursements, and portal activities.
• Support cash application and accounts receivable processes, including invoice requests, payment guidance, and research.
• Record, update, route, and escalate cases according to procedures and response and resolution SLAs.
• Assist the lead associate and other team members with customer service and process governance activities.

Requirements

• At least one year of contact center and customer relationship management experience.
• Finnish at minimum B2 level for customer communication.
• English at minimum B2 level, with C1 preferred or indicated as an advanced level.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and strong time management skills.
• Computer literacy and typing skills.

Culture & Benefits

• Full-time employment with a secure contract.
• Hybrid work in a dynamic, multinational environment.
• Monthly performance-based bonus.
• Flexible benefits package with options such as a MultiSport card, private medical care, vouchers, and retail discounts.