Customer Service Agent (Czech)

TL;DR

Customer Service Agent (Finance/Customer Support): Providing multi-lingual support for credit, underwriting, and accounts receivable activities with an accent on case management and client communication in Czech, Polish, and English. Focus on resolving billing disputes, managing cash applications, and collaborating across departments to ensure SLA compliance.

Location: Onsite in Gdynia, Poland

Company

AI-powered leader in intelligent operations and transformation serving global clients across various industries.

What you will do

• Handle customer cases via email and phone in Czech, Polish, and English.
• Support credit and underwriting activities, including credit line requests and status updates.
• Manage customer disputes, account changes, and merchant reimbursements.
• Oversee cash application and accounts receivable (A/R) management and research.
• Route and escalate cases according to procedures and SLAs.
• Collaborate with internal teams to provide efficient and high-quality customer support.

Requirements

• Czech language: Minimum B2 level required.
• Polish language: Minimum B2 level required.
• English language: Minimum B2 level required.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and general computer skills.
• Strong organizational skills and a team-player mindset.

Culture & Benefits

• Standard working hours: 9 am - 5 pm.
• Opportunity to work in a global environment as part of a large-scale operation.
• Professional growth within an AI-powered intelligent operations framework.