Senior Customer Service Representative with Advanced French

Location: Bucharest, Romania

Company

Global provider of water and hygiene solutions, including water treatment chemistries, process aids, cleaning and disinfection products, and monitoring and control systems.

What you will do

• Support the sales team with customer inquiries, product information, order processing, and identification of upselling opportunities.
• Manage customer complaints, claims, credits, escalations, and complex issues through prompt resolution.
• Build and maintain customer relationships through proactive, personalized communication and account monitoring.
• Collaborate with sales, business support, and other departments to address customer needs and improve service processes.
• Mentor junior representatives, coordinate team workloads, and assist with training materials and training sessions.
• Suggest process improvements, provide feedback to management, and support small projects and integrations.

Requirements

• Fluent French and English required.
• At least 3 years of total work experience preferred in a people-leader role; 4+ years of customer service experience recommended.
• Experience handling orders, complaints, claims, or credit management across customers, countries, or divisions.
• Advanced problem-solving, decision-making, conflict-resolution, communication, listening, and time-management skills.
• Advanced computer skills and experience with Microsoft Word, Excel, email, ERP systems, and SAP, JDE, or AS400.
• High school diploma or equivalent.

Culture & Benefits

• International work environment focused on innovation, sustainability, collaboration, and professional cleaning and hygiene solutions.
• Meal vouchers, life insurance, and private medical care.
• Holiday allowance plus Christmas and Easter bonuses.
• Extra vacation days, including a birthday day and one additional day for each year of employment.
• Target-based annual bonus and professional growth opportunities.