Customer Service Representative Backoffice (SAP/ERP)

Location: Bucharest, Romania

Company

hirify.global provides water and hygiene solutions, including water treatment chemistries, process aids, cleaners, disinfectants, and monitoring and control systems, with operations across 130 countries.

What you will do

• Support sales teams with customer inquiries, information requests, order processing, and account monitoring.
• Manage customer complaints, escalated issues, orders, claims, and credits, ensuring prompt and accurate resolution.
• Build customer relationships, anticipate needs, provide solutions, and identify upselling and account optimization opportunities.
• Collaborate with sales, supply chain, business support, and other departments to address customer concerns and improve processes.
• Mentor junior representatives and specialists, support workload balancing, and assist with training materials and sessions.
• Provide management feedback and contribute to integrations, projects, continuous improvement, and other function-related activities.

Requirements

• At least 4 years of customer service experience is recommended, including internal or external customer service.
• Fluent English.
• Experience managing orders or complaints, claims, or credits for a division, country, multiple countries, or customer group.
• Advanced problem-solving, decision-making, conflict-management, communication, listening, time-management, and adaptability skills.
• Experience coordinating the work of others as a team leader without being a formal supervisor, mentoring colleagues, escalating issues, and supporting workload balance.
• Ability to identify and solve problems with little or no precedent, suggest process improvements, manage a small project, and apply business and marketplace knowledge.
• Intermediate computer and accurate keyboarding skills, with experience using MS Word, Excel, email and internet applications, and ERP systems including SAP, JDE, or AS400.
• High school diploma or equivalent.

Culture & Benefits

• International environment focused on innovation, sustainability, collaboration, and professional cleaning and hygiene solutions.
• Meal vouchers, life insurance, and private medical care.
• Holiday allowance, Christmas and Easter bonuses, and a target-based annual bonus.
• Extra vacation days for birthdays and one additional day for every year of employment.
• Career growth, training, workshops, and professional development opportunities.