Customer Service Representative Backoffice

Location: Bucharest, Romania

Employment type: Full time

Company

hirify.global provides water and hygiene solutions, including water treatment chemistries, process aids, additives, cleaners, disinfectants, and monitoring and control systems.

What you will do

• Support sales teams with customer inquiries, information requests, and order processing.
• Manage customer complaints, escalated issues, orders, claims, and credit-related matters through prompt resolution.
• Maintain customer relationships, monitor accounts, anticipate needs, and identify upselling and account optimization opportunities.
• Collaborate with sales, supply chain, business support, and other departments to address customer concerns and improve processes.
• Mentor junior representatives, support workload balancing, and help create and deliver training materials.
• Provide management feedback, contribute to integrations and projects, and suggest process improvements.

Requirements

• At least 4 years of customer service experience is recommended.
• Fluent English and effective communication, listening, time management, decision-making, and problem-solving skills.
• Experience managing orders, complaints, claims, or credits across customers, countries, or divisions.
• Advanced computer skills with accurate keyboarding; experience with Microsoft Word, Excel, email, internet applications, and ERP systems.
• Knowledge of SAP, JDE, AS400, or comparable ERP platforms.
• High school diploma or equivalent; leadership skills and the ability to manage small projects are expected.

Nice to have

• Experience as a product, account, or customer expert.
• Experience as a local team trainer, e-business coordinator, or user group member.
• Proficiency in continuous improvement and project management.

Culture & Benefits

• International working environment focused on innovation, sustainability, and collaboration.
• Meal vouchers, life insurance, and private medical care.
• Holiday allowance plus Christmas and Easter bonuses.
• Extra vacation days for birthdays and an additional day added each year of employment.
• Target-based annual bonus and professional development opportunities.