Training Specialist & Technical Writer (Data Center Cooling Solutions)

Location: 100% remote from a home office anywhere in the United States; ideally aligned with Central or Eastern Time zones. Onsite customer training requires travel, approximately 25–50% of the time.

Compensation: $76,000–$141,100, $83,500–$155,200, or $91,100–$169,300 annually, depending on geographic region and work location. Additional annual incentives may apply.

Company

hirify.global is a global provider of electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for sensitive equipment, buildings, and critical processes.

What you will do

• Conduct onsite and virtual customer training on the installation, operation, and maintenance of data center cooling products.
• Develop and deliver manuals, presentations, demonstrations, scenarios, and guided-practice exercises.
• Use the learning management system to set up virtual courses, manage enrollment, track attendance and completion, and collect surveys.
• Provide or coordinate technical support and mentorship during customer installation and maintenance activities.
• Collaborate with sales and customer service teams to identify training needs and create customized programs.
• Maintain product knowledge, update training materials, and use customer feedback to improve learning effectiveness.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Experience delivering technical product training and writing technical documentation, preferably in a customer-facing data center environment.
• Ability to translate complex technical concepts from manuals and other sources into clear, learner-friendly materials.
• Strong communication, presentation, problem-solving, and independent-work skills, with the ability to balance multiple training sessions.
• Experience with an LMS or remote training platforms.
• Willingness to travel 25–50% to customer locations and a valid driver’s license.

Culture & Benefits

• Global operations, diverse career opportunities, and a customer-focused environment.
• Values centered on innovation, adaptability, integrity, respect, teamwork, optimism, and accountability.
• Medical, dental, and vision plans, flexible spending accounts, disability coverage, critical illness insurance, accident insurance, and life insurance.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Potential benefits include tuition reimbursement, caregiver and parental leave, backup care, paid time off, volunteer time, well-being programs, and legal and identity theft protection.