Field Service Technician I (Cargo)

Location: Primary assignment within a 1–2 hour radius of Presidio, Texas, with backup support for Del Rio, El Paso, and Eagle Pass, Texas. Travel, on-call work, overtime, and work outside Monday–Friday may be required.

Salary: $64,680–$87,560 per year, plus a competitive Business Profit Plan and benefits.

Company

hirify.global develops, manufactures, and manages threat detection and security screening solutions for aviation, ports and borders, defence, and urban security.

What you will do

• Troubleshoot, install, service, maintain, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites.
• Respond to emergency and unscheduled service calls within established response times and complete scheduled maintenance on deadline.
• Document inspections, maintenance, repairs, service logs, open issues, customer reports, expenses, and time cards.
• Order, install, return, and track repair parts while maintaining accurate parts, tool, and test-equipment inventories.
• Provide customer training and technical support, conduct follow-up calls, and maintain strong customer relationships.
• Support service sales opportunities, site surveys, pilot programs, special projects, and equipment performance improvement initiatives.

Requirements

• Associate’s degree, related trade certification, or military training in electrical, electronic, or mechanical disciplines; 1–3 years of relevant experience may be accepted in lieu of formal education.
• At least 1–3 years of experience troubleshooting and repairing electrical and electronic systems or equipment in a field service role.
• Computer literacy and proficiency with Microsoft Office, with the ability to learn specialized software.
• Strong communication, organization, customer service, teamwork, and multitasking skills; willingness to travel at short notice and respond to customer issues.
• Ability to lift and carry 80 lbs, operate carts, hoists, davit cranes, pallet jacks, and similar equipment, and work safely around hazardous industrial equipment.
• This position may require SSI access, TSA vetting, a federal background investigation, and a U.S. Personal Security Clearance.

Culture & Benefits

• Training and career-growth opportunities across local and global operations.
• Inclusive work environment with strong leadership and a focus on safety and wellbeing.
• Medical, dental, and vision insurance.
• 401(k) with company match and paid time off.
• Additional lifestyle, financial, and wellbeing benefits.