Trainer I, Call Center Learning (Fintech)

Location: PHL QUEZ 3 FLR 16, Quezon City, Philippines; full-time onsite role

Company

hirify.global is a global financial technology solutions provider serving banking, capital markets, retail, and corporate financial services clients.

What you will do

• Assist in developing and delivering call center training on customer service, product knowledge, and communication skills.
• Create and maintain training manuals, presentations, and e-learning modules aligned with organizational policies and industry standards.
• Collect participant and stakeholder feedback to improve learning initiatives and materials.
• Analyze basic training metrics and conduct gap analysis to identify professional development needs.
• Research learning and development technologies and system changes to keep training programs current.
• Collaborate with the training team and call center management while maintaining training performance metrics.

Requirements

• 2–3 years of contact center experience.
• At least 1 year as a subject matter expert, mentor, coach, quality analyst, or trainer.
• Strong communication, facilitation, presentation, coaching, and constructive feedback skills.
• Knowledge of adult learning principles, training techniques, business operations, and processes.
• Proficiency with Microsoft Office, Google Suite, and training tools.
• Strong organization, time management, performance, and attendance records.

Culture & Benefits

• Collaborative, open, entrepreneurial, and passionate work environment.
• Competitive salary and benefits.
• Professional education and personal development opportunities.
• Career development tools, resources, and opportunities.
• Broad responsibility and opportunities across a global financial technology organization.